Your spa time is held exclusively for you and your spa therapist. For this reason, we respectfully ask that you give a minimum of 24-hours advance notice for all cancellations/reschedules.

  • If less than 24-hours a 50% charge of services will be billed.
  • If less than 4-hours a 100% charge of services will be billed.

Canceling overnight Spa Packages would incur the room cancellation policy also. No shows are charged full value. Please note, Couples Experiences require a 72-hour cancellation.


We are happy to accept returns on most merchandise purchased from the Spa within 30 days of purchase and with a valid receipt except as follows: Unfortunately and without exception, we cannot accept any items that have been opened. All refunds are for SPA CREDIT ONLY. No cash refunds.